Emerging technology dynamically changes the way we consume and build markets.
As such, my research focuses on the impact of emerging technology as it is developed and adopted. Leveraging theories from sociology and philosophy, my research offers insights into technology's role in value creation, identity development, and market system dynamics. Using multiple methods, I investigate phenomena that are timely, theoretically-important, and industry-relevant. I am fortunate that my work has been honored with academic awards and covered industry media coverage.
The "Nicosia Award goes to a paper that several reviewers believe has the potential for significant scholarly impact," said Rajiv Vaidyanathan, executive director of ACR and professor of marketing at the University of Minnesota Duluth"
Project | 01
Creating Value in Real Estate
(1st dissertation essay)
Digital technology has significantly impacted modern marketing and consumer experiences. It has become crucial to understand how marketing technology influences value creation within a network. Applying actor-network theory to service-dominant logic, we conduct an inductive study exploring how a technology (i.e., VR-tours) becomes an actor with the potential to cocreate value in the context of the residential real estate market. Data collection includes semi-structured interviews, archival documents, and online comments. What emerged from our analysis is a model of how a technology-actor can participate in a value cocreation network through reliance and diffusion of the technology. The technology’s unexpected value potential influences other actors to renegotiate their roles and practices in the network, creating value destabilization with implications for the larger market.
Target: Journal of Consumer Research
Co-Authors: Debra A. Laverie, Hans Hansen
Funding: Rawls COB Ph.D. Student Research Grant Award (informant compensation and travel)
Debra A. Laverie, Ph.D.
Chair of Committee
Markus Giesler, Ph.D.
Robert E. McDonald, Ph.D.
Hans Hansen, Ph.D.
Project | 02
Building VR-Content Markets
(2nd dissertation essay)
Drawing upon imagination theories from philosophy and sociology, this study reveals how a novel media technology market emerges and expands into multiple verticals or industries. This study follows the early mobilization of an artificial intelligence enabled virtual reality technology among multiple actors within the market. Data collection includes semi-structured interviews with firm-actors and customers, as well as archival documents and online records. Employing a multi-step analysis guided by extended case method, the findings reveal that culturally constrained forms of imagination processes among multiple actors drive the creation and growth of the VR-content market. Developers use recreative imagination, envisioning a world beyond their own experience, to establish the initial market emergence. Non-firm-actors, inspired by consumption experiences, participate in creative imagination to build the market unexpectedly. Further, the findings highlight potential market futures envisioned by actors’ recreative imagination. Although diverse on the surface, the imagination processes are constrained into the socio-historical roots of Silicon Valley, and its sociotechnical imaginary. This reveals the opportunity for the content and its data derivatives to be used for further market expansion. The existence of both positive and negative implications demonstrates the need for additional stakeholders to be involved in future market decisions.
Target: Journal of Marketing
Project | 03
Digital Resource Use in Identity Transformation
We explore how technology influences consumers' in purposeful identity transformation, we study how different digital platforms are used for a Minimalist transition. Findings show that this emotional journey is both supported and creates new tensions in their identity transformation.
Target: Journal of Consumer Research
Co-Authors: Kevin Harmon, Tim Kaskela
Funding: J.B. Hoskins Professorship (informant compensation and transcriptions)
Project | 04
VR-Tours as an Innovative Marketing Tool
I have multiple projects researching how VR-tours can be an innovative marketing tool for property promotion. Data sets include MLS data sets (real estate secondary data) from 5 metro-markets in the United States in addition to experimental data exploring the phenomenon in multiple property industries. Early results indicate increased purchase price when using the tool, driven by consumers' perception of innovativeness of the tool.
Target: Journal of the Academy of Marketing Science
Co-Authors: Debra A. Laverie, Kerry T. Manis, Julia Freybote
Funding: Matterport Research Grant (graduate research assistant, research panel, travel)
Jane K. Fenyo Best Student Paper Award, AMS 2020
Project | 05
Service Super-Heros: Small Business Owners' Crisis Mitigation
Small business owners (SBOs) face unique identity challenges when providing services during the current global pandemic. To maintain services, SBOs must modify strategies. We investigate SBOs' journey through early crisis management. We employ an inductive, qualitative approach in the context of VR-photographers in residential real estate. We find that business communities offer a social alliance, verification, and sensemaking that can promote creative strategy changes and adaptive capabilities. This creativity can inspire SBOs to take on a new identity of a “super-hero,” where they assist to bring normalcy and sustain the market while keeping others safe.
Target: Journal of Marketing
Co-Authors: Ashley Hass
We thank the We Get Around Network for their support in data collection.
Sharon Beatty Best Paper in Services Marketing, SMA 2020 Conference
Anderson, K. C., Knight, D. K., Pookulangara, S., & Josiam, B. (2014). Influence of Hedonic and Utilitarian Motivations on Retailer Loyalty and Purchase Intention: A Facebook Perspective. Journal of Retailing and Consumer Services, 21(5), 773-779.
150 GS citations as of 5.4.2020
Undergraduate Independent Study:
Reynolds, J. S., Sullivan, P., Cours, K. (2003). Family Friendly Entertainment Venues: To Whom are their Web-sites Marketed, e-Review of Tourism Research, 1 (4).
"As an undergraduate student, I was impressed with your intellectual curiosity, knowledge, critical analysis skills, and commitment to excellence. Your talent for consumer behavior research resulted in the (2003) publication..." Dr. Pauline Sullivan, Associate Professor, Tennessee State University